Help a director set an initial password or reset a password

Directors can contact their Region Executive Secretary or email support@gocuttime.com for help with setting or resetting their password. The steps they need to follow are outlined below. This information is also available in the Help Guide under the "Directors" section.

If, as a director, you are setting your initial password or need to reset your password:

Click the tile for Director

Click Recover Username/Passwords

Enter your username and click Send Code

The following page appears

You will be sent a code to your email

Enter the reset code

Enter the new password

Confirm the new password

Click Reset, or if you have made a mistake, click Start Over

If you don't see your password email in your inbox, check your spam folder. Or, you may need to work with your program's IT department to whitelist our emails.

support@uilforms.com--this is the email they are sent from.

If all steps have been followed and the director still cannot access their account, ask them to send you a personal (non-school) email address. Replace their school email with this personal address in their record. This helps bypass school ISP restrictions that may be blocking the password reset email.