Help a director set an initial password or reset a password

Directors may contact their Region Executive Secretaries or support@gocuttime.com for assistance in setting or resetting their password. Here are the steps they would need to follow. This article also exists in the help guide under the section for directors.

If, as a director, you are setting your initial password or need to reset your password:

Click the tile for Director

Click Recover Username/Passwords

Enter your username and click Send Code

The following page appears

You will be sent a code to your email

Enter the reset code

Enter the new password

Confirm the new password

Click Reset, or if you have made a mistake, click Start Over

If you don't see your password email in your inbox, check your spam folder. Or, you may need to work with your program's IT department to whitelist our emails.

support@uilforms.com--this is the email they are sent from.

If all steps have been followed and the director still cannot access their account, ask them to send you a personal (non-school) email address. Replace their school email with this personal address in their record. This helps bypass school ISP restrictions that may be blocking the password reset email.